This Privacy Policy explains how Cleaners SW19 collects, uses, stores and protects personal data about its customers and prospective customers in the local area. It also describes the lawful bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, how long we keep your information, when we use third party processors, and the rights you have in relation to your personal data.
This Privacy Policy applies to all Cleaners SW19 customers and individuals who make enquiries, bookings or otherwise interact with our cleaning services in our service area.
Cleaners SW19 is a local cleaning service provider offering domestic and related cleaning services. For the purposes of data protection laws, we act as the data controller for the personal data that we collect about customers and prospective customers in connection with our services. This means we decide how and why your personal data is processed.
This policy covers personal data collected through our booking processes, communications with you, and the provision of services at your premises in our operating area.
We may collect and process the following categories of personal data when you interact with Cleaners SW19:
Identification and contact details, such as your name, title, address, and general location details necessary for attending your property, along with general contact details that you choose to provide for communication purposes.
Booking and service information, such as details of the services you request, dates and times of bookings, instructions for access to your property where required, and notes relevant to delivering a safe and effective cleaning service.
Payment and billing information, such as payment confirmations, transaction references and billing history. We do not store full payment card details when using secure payment providers.
Communication records, including messages, feedback, complaints and other correspondence with you relating to enquiries or services.
Technical and usage information where applicable, such as basic device or browser information and records of your interactions with any online forms or digital tools we may use to manage bookings.
We collect personal data directly from you when you contact us to request information, make an enquiry, obtain a quote, book a service, or provide feedback. This may occur via phone, digital forms, messaging tools or in person.
We may also generate personal data in the course of providing services, for example by creating internal notes about service requirements and safety considerations at your property.
In limited cases, we may receive your details from another person who books cleaning on your behalf, for example a landlord, letting agent or family member. Where appropriate, we will inform you that we hold your data and direct you to this Privacy Policy.
Cleaners SW19 processes personal data only where a lawful basis under data protection law applies. Depending on the situation, we rely on the following lawful bases:
Contract. We process your personal data when it is necessary to take steps at your request before entering into a contract, and to perform a contract with you for cleaning services. This includes handling enquiries, managing bookings, delivering services at your property, taking payment, and communicating with you about your services.
Legal obligation. We process certain information where we must comply with legal or regulatory requirements. This may include maintaining accounting records and complying with tax and business regulations.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, and where these are not overridden by your interests or fundamental rights and freedoms. Examples include managing and improving our services, responding to complaints or queries, protecting our business from fraud or misuse, and keeping appropriate business records.
Consent. In situations where we rely on your consent, we will only process your personal data for the specific purposes you have agreed to. You may withdraw your consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
We use the personal data we collect to:
Provide and manage cleaning services to you, including managing bookings, allocating staff, and attending your premises.
Handle payments, issue confirmations, and maintain appropriate financial and service records.
Communicate with you regarding enquiries, bookings, changes to services, and responses to feedback or complaints.
Improve, manage and administer our business operations, including scheduling, quality control, training and service planning.
Comply with legal obligations, such as tax, accounting and regulatory requirements.
Protect our rights, property and safety, and the rights, property and safety of our staff and other customers, including managing any disputes.
We may use carefully selected third party service providers that act as data processors on our behalf. These processors help us to operate our business and deliver services, for example by providing payment processing, booking or scheduling tools, digital communication services, or basic business administration services.
Where we use processors, they are only permitted to process your personal data in accordance with our documented instructions and only for the purposes set out in this Privacy Policy. We enter into appropriate written agreements with all processors to ensure they implement suitable technical and organisational measures to protect your personal data.
We may also share personal data where required by law, for example with regulatory or law enforcement authorities, or in connection with legal claims or proceedings.
We do not sell your personal data.
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before personal data is transferred. These safeguards may include reliance on adequacy regulations or the use of approved standard contractual clauses, together with any additional measures required to protect your information.
We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer records, including contact details, service history and billing records, for a period that reflects the limitation periods for legal claims and applicable statutory requirements. After this period, data is securely deleted or anonymised so that it can no longer be used to identify you.
Where you make an enquiry but do not proceed with a booking, we may retain limited contact and enquiry details for a shorter period in order to respond to follow-up queries, manage our business records and demonstrate how we handled your enquiry, before deleting or anonymising the information.
We periodically review the personal data we hold and apply clear retention rules to ensure that data is not kept longer than necessary.
Cleaners SW19 takes appropriate technical and organisational measures to protect the personal data we hold against unauthorised or unlawful access, accidental loss, destruction or damage. These measures may include access controls, secure storage practices, and procedures to ensure that only those who need to access your data for legitimate business purposes can do so.
While we take reasonable steps to protect your personal data, no system can be completely secure. You should also take care to protect any information you send to us and to inform us promptly if you suspect any misuse of your data in connection with our services.
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights apply to all Cleaners SW19 customers in our service area, subject to certain conditions and legal exemptions:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete information that we hold about you.
Right to erasure. In some circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You may object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or unless the processing is for the establishment, exercise or defence of legal claims.
Right to data portability. In certain cases, you may request a copy of your personal data in a structured, commonly used and machine readable format, and ask us to transfer it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to raise concerns with your relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be effective from the date of publication. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
Rely on our top cleaners SW19 company to give you excellent deal any time when you call. We work 24/7 and guaranteed 100% excellent results.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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