These Terms and Conditions set out the basis on which Cleaners SW19 provides domestic and commercial cleaning services. By making a booking, you agree to be bound by these Terms and Conditions, which form a contract between you and Cleaners SW19 for the provision of cleaning services in the service area.
These Terms and Conditions apply to all bookings made by private individuals, tenants, landlords, estate agents, property managers, businesses and any other clients engaging Cleaners SW19 for cleaning or related services.
In these Terms and Conditions, the following definitions apply:
Client means the person, company or organisation booking cleaning services with Cleaners SW19.
Company means Cleaners SW19, the cleaning service provider.
Services means the cleaning services and any related services provided by the Company, including but not limited to regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, after-builders cleaning, and other agreed tasks.
Service Area means the locations in which the Company offers cleaning services, including properties within and around the SW19 district and neighbouring postcodes, as may be updated from time to time.
Cleaner means any individual or team member assigned by the Company to perform the Services at the Client’s property.
Booking means a confirmed appointment for Services accepted by the Company.
The Company will provide the Services as detailed at the time of booking and as confirmed in the booking confirmation. The exact scope of work for each appointment will be agreed in advance based on the type of service requested, property size, and any specific instructions from the Client.
Unless expressly agreed otherwise, Services are limited to general cleaning tasks, such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, surface cleaning and related activities. Additional tasks, such as oven cleaning, fridge cleaning, internal window cleaning, carpet cleaning or after-builders cleaning, may be available on request and may incur additional charges.
The Company reserves the right to refuse to undertake any task that, in the Cleaner’s reasonable opinion, is unsafe, may damage the Client’s property or the Cleaner’s equipment, or falls outside the agreed scope of Services.
Clients may request a booking by contacting the Company and providing accurate information about the property, service required, preferred date and time, and any special requirements. The Client is responsible for ensuring that all details provided are correct and complete.
A booking is considered confirmed only when the Company has accepted the request and provided a booking confirmation. The Company may offer an estimated start time and duration, which may be subject to reasonable variation.
The Company may require a deposit or advance payment to secure certain types of Services, such as end of tenancy cleaning, after-builders cleaning or large one-off cleans. The amount and terms of any deposit will be communicated at the time of booking.
The Client must notify the Company of any access restrictions, parking arrangements, building security or entry codes, and any other relevant information that may affect the Cleaner’s ability to perform the Services.
The Client is responsible for providing access to the property at the agreed time. Access may be arranged by the Client being present, leaving a key with a trusted person, or using a secure key-holding arrangement agreed with the Company.
If the Cleaner is unable to gain access to the property at the agreed time due to circumstances within the Client’s control, the Company may treat this as a late cancellation and charge a fee as described in the cancellation section of these Terms and Conditions.
The Client must ensure that the property is in a safe and accessible condition, with sufficient lighting, ventilation and power. The Company reserves the right to withdraw Services if the property is deemed unsafe for the Cleaner.
The Client agrees to:
Provide accurate details about the property and required Services.
Ensure that the property is accessible at the agreed time.
Secure valuables and personal items. While Cleaners take care when working, the Client is advised to store cash, jewellery, important documents and other high-value items safely.
Inform the Company of any fragile surfaces, items requiring special care, or areas that should not be cleaned.
Provide any specific instructions for alarm systems, door locks or building entry where relevant.
Ensure that any pets are supervised or secured so that they do not impede the delivery of the Services or pose a risk to the Cleaner.
The Company will provide the Services with reasonable care and skill, using Cleaners who are appropriately instructed and briefed on the tasks required.
The Company will make reasonable efforts to allocate the same Cleaner for regular bookings where requested; however, this cannot be guaranteed and may be subject to availability, holidays, sickness or other operational reasons.
The Company will make reasonable efforts to arrive at the property at the agreed time; however, the Client acknowledges that actual arrival times may vary due to traffic, weather or other unforeseen circumstances. Any delays will be communicated where reasonably possible.
The price for the Services will be agreed at the time of booking, based on the information provided by the Client. Prices may be quoted as an hourly rate or as a fixed fee for a specific type of service.
The Company reserves the right to adjust prices where the information provided by the Client is inaccurate or incomplete, or where the actual condition or size of the property requires more time or resources than initially estimated. In such cases, the Company will seek the Client’s agreement before proceeding with any additional charges.
Payment may be required in advance or on completion of the Services, depending on the type of booking and the Company’s current payment terms. Accepted payment methods will be communicated at the time of booking.
If payment is not received by the due date, the Company reserves the right to suspend or cancel future bookings and may apply reasonable late payment charges or interest in accordance with applicable law.
All prices are inclusive or exclusive of any applicable taxes as communicated by the Company at the time of booking, in accordance with prevailing tax regulations.
The Client may cancel or reschedule a booking by providing notice to the Company. To avoid a cancellation fee, the Client must give a minimum period of notice as communicated by the Company, typically at least 24 hours before the scheduled start time.
If the Client cancels or reschedules a booking with less than the required notice period, the Company may charge a late cancellation fee up to the value of the minimum service charge or the deposit paid, where applicable.
If the Cleaner is unable to gain access to the property at the scheduled time, or where the property is not in a suitable condition for the Services to be carried out due to reasons within the Client’s control, this may be treated as a late cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances such as staff illness, severe weather, transport disruption or other events beyond its reasonable control. In such cases, the Company will offer the Client an alternative appointment or a refund of any payment made for the affected booking.
Any changes to the scope, duration or nature of the Services must be agreed with the Company in advance. The Company is not obliged to accept changes requested directly from the Cleaner on site unless confirmed through the Company’s booking process.
Additional services requested on the day may be subject to availability and may result in an adjusted price and extended cleaning time.
The Company aims to deliver Services to a professional standard. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, ideally within 24 hours of the service being completed, providing details and, where appropriate, photographic evidence.
Where a complaint is justified and relates directly to the quality of the Services provided, the Company may offer a re-clean of the affected areas or another form of reasonable resolution, at its discretion. The Company will not be liable for any issues reported more than a reasonable time after the Services were provided, particularly where the property has since been occupied, used, or cleaned by others.
The Company will use reasonable care in the selection and supervision of Cleaners and in the performance of the Services. However, the Company’s liability is limited as follows:
The Company will not be responsible for normal wear and tear, pre-existing damage, faulty surfaces, inadequate paintwork, loosely fitted items, or defects in the Client’s property or belongings.
The Company will not be liable for costs arising from the use of products or equipment supplied by the Client. If the Client requests the use of specific products, the Client assumes responsibility for any resulting damage or adverse reactions.
The Company’s liability for any loss or damage arising out of or in connection with the Services is limited to the lower of the cost of repair or replacement of the damaged item, or the total fees paid by the Client for the specific booking during which the incident occurred, except where such limitation is not permitted by law.
The Company will not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising from the provision of the Services.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
The Company will maintain appropriate insurance cover in relation to its cleaning operations, in line with industry standards. Details of insurance cover can be provided on request.
The Client is responsible for ensuring that their own property insurance covers any risks not covered by the Company’s insurance, including accidental damage and breakages not directly caused by negligence.
The Company is committed to operating in accordance with relevant waste and environmental regulations. Cleaners will dispose of ordinary household waste generated during cleaning by placing it in the Client’s existing waste and recycling containers at the property.
The Company does not provide removal or transport of waste off-site unless expressly agreed in advance as a separate service. This includes, but is not limited to, large volumes of rubbish, furniture, appliances, building waste, hazardous materials and items requiring specialist disposal.
The Client is responsible for ensuring that any waste requiring special handling or disposal, such as chemicals, paint, medical waste, sharp objects or electrical items, is safely stored and not presented for disposal as general household waste during the cleaning appointment.
Where the Company agrees, at the Client’s request, to assist with the handling of any materials that may be subject to special disposal rules, this will be carried out strictly in accordance with applicable regulations, and additional charges may apply.
The Company and its Cleaners follow health and safety practices appropriate to cleaning work. The Client agrees not to request any tasks that may compromise the Cleaner’s health and safety, such as working at unsafe heights, handling hazardous materials, or using equipment in an unsafe manner.
The Company reserves the right to withdraw Cleaners from any situation which, in their reasonable opinion, presents a risk to their health or safety.
The Company will collect and process personal data from Clients only for the purposes of managing bookings, delivering the Services, handling payments, and responding to enquiries or complaints.
The Company will take reasonable steps to keep personal data secure and will retain it only for as long as necessary for the purposes for which it was collected, or as required by law. Personal data will not be sold to third parties.
The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, transport disruptions, pandemics, industrial disputes, or legal restrictions.
The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings from the date they are published or communicated. Existing bookings will remain subject to the Terms and Conditions in force at the time of booking, unless agreed otherwise with the Client.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, arrangements or representations, whether oral or written.
Rely on our top cleaners SW19 company to give you excellent deal any time when you call. We work 24/7 and guaranteed 100% excellent results.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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